Booking Terms

'Booking' means any order for our products or services on this site that is accepted by us. Confirmation of a booking by the Client is deemed acceptance of these terms. Acceptance will be made by us (and a contract concluded) when we have received full payment from you.

Payment

Direct Bookings

The first nights rate for all bookings is required at the time of booking. Guests making bookings directly with the Coach House will be asked to send a cheque payable to;- Coach House Bed and Breakfast , for this amount within 7 days.  The balance is to be paid on the morning after arrival by cash/cheque.                                                          

Payments of the full amount will be charged to your credit or debit card at the time of booking.

All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.

Cancellations & Refunds

To make a cancellation, you will be required to call us on 01434 344779. Please note messages left on the answer phone do not constitute as a confirmed cancellation.            

Direct bookings            

For cancellations made within 7 days of the arrival date, no refund will be given. For cancellations made before 7 days of arrival date a refund will be made by cheque, a £40 admin/cancelation fee will be retained.                                                               

On -Line bookings       

PLEASE NOTE in the instance of an online payment where monies have been paid no refund will be given.

Before cancelling please remember it may be possible to change your booking, simply call and we will see what can be arranged. It is always advisable to secure private holiday insurance.

Conditions of booking

You must be able to enter into a legally binding contract and be over 18yrs to make a booking.

We operate a no-smoking policy in all our rooms,(an outside covered area is available for smokers to use.)

We will happily accept assistance/guide dogs, please phone before booking. Pets may be accepted, (read our animal policy)please phone and speak to Carole before booking.

Check-in time is between 4.00pm and 7.00pm and check-out 10.00am. If you wish to check in or out earlier or later than these times you must contact Carole PRIOR to the day of your stay.

Room rate is based on two people sharing with breakfast.

In the very rare occasion that we cannot deliver your booked accommodation we will offer you an alternative, but will not be held responsible if this is not possible.

Children (14 years and under) are welcome, because of the seclusion afforded by our bedrooms and the rambling nature of our garden, a phone call prior to booking is essential to ensure suitability.

Children of any age must be in the company of a responsible adult at all times, and because of the privacy of the Coach House, should never be left alone in any of the rooms.Please feel free to use the garden and allow the children to play, but because of the rambling nature of the garden children should always be accompanied.

We also reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour causing damage, disturbance or

nuisance.

We are a quiet family run establishment and our guests appreciate the tranquil environment that we have created. By placing a booking you agree to respect these conditions.

Environmental Policy

We are striving towards creating an eco-friendly environment. We try to avoid using excessive packaging on hospitality tray items, toiletries and breakfast foods.

We are aware of our water and heat consumption and encourage guests not to use either unnecessarily.

We are aware of our purchasing on a worldwide basis and try to purchase items under a "Fair-trade" banner.

We avoid using chemicals wherever possible and all our cleaning is done with natural products wherever possible.

We have also attempted to purchase eco-friendly items such as carpets that have chemical free dyes, cotton bedding etc.

We believe in recycling as a means of saving precious world resources so wherever possible furniture, decoration, and building products have been reused.

Access Statement

 Parking.

·         Designated off street parking for guests is level on compacted gravel and situated directly outside of ground floor bedroom.

 Building entrances.

·        Level access to the main house is straight off the street through a hallway and then into the dining room/reception area, no steps.

·        In an annexe in the garden, next to parking bay is a ground floor en suite bedroom and access is via a small concrete ramp, no steps. External 'Bell for assistance' near parking bay.

·        The second en suite bedroom is above and has its own access via an external wooden staircase which has a double handrail and has 15 steps.

 Bedrooms and bathrooms.

·        The ground floor en suite is designed as a wheel chair accessible wet room with hand rails and a low level washbasin and shelving. A shower chair and toilet booster seat are available.

·        Bedroom furniture can be rearranged if requested, to provide separate beds for guest and carer.

·        Both rooms have been decorated with partially sighted or blind guests in mind.

 General.

·        Meals for guests with special dietary requirements available upon request.

·        Some guests who are staying in our accessible Stable room may prefer breakfast on a tray in their room. We would be happy to oblige.

·        Accommodation for assistance dogs provided free of charge.

Animal Policy and fee's

We originally adopted a 'no pets' policy for the Coach House Bed and Breakfast. However, as a family we ourselves have always had family pets. We have a cat 'Patsy' and a dog 'Misty' who live in the main house.

Since opening we have been asked on a number of occasions "will we accept pets". The Coach House already welcomes 'assistance dogs' and their owners, and, we have now extended that welcome to animals who can voucher for their owners.

 So, if you feel that your owner is a responsible person

·         who will keep you on a leader whilst in the garden,

·         clean up any fouling you do,

·         will make you as clean and dry as possible in the porch before   entering the room,

·         not leave you unattended in the room at anytime,

·         keep you down off the furniture and beds,

·         bring your favourite bed for you to sleep in,

·         and you would like to come and stay in the Coach House in the garden annexe

·         then owners must ring Carole on 01434 344779 to make arrangements before they book.

·         In fairness to future guests, we will ensure all your pet hairs are removed from rugs, furniture, curtains etc after you departure, therefore £15  per stay is payable.

·         We know that you will be well behaved, but, if any damage is done your owners must agree to pay a fee of £25 extra for a full valet and pay the cost of replacing damaged items.